Adapting Communication Technologies to Enhance Social Support and Lifelong Learning for Older Adults

Abstract

This qualitative study, employing thematic analysis, aimed to examine the role of communication technologies in delivering social support and promoting lifelong learning among older adults in Malaysia. Social support is crucial for older adults, particularly those dealing with loneliness, depression, or physical and mental health challenges. With the advancement and widespread use of communication technologies, these supports can be enhanced. However, while older adults require such technological support, they must acquire the necessary skills to use these technologies independently. Lifelong learning becomes essential for older adults to stay updated with evolving technological developments. This article explores the social support needs of older adults in relation to communication technologies. Data were collected through focus group discussions (FGD) and semi-structured interviews with fifteen experts in relevant fields. Thematic Content Analysis (TCA), informed by social capital theory, was used to analyze the data. The study identifies eight forms of social support provided by communication technologies: four from social media and four from digital tools. The findings offer insights into the factors that shape the use and effectiveness of communication technologies in delivering social support and further lifelong learning among older adults. The results have both theoretical and practical implications for designing interventions aimed at improving social support and lifelong learning for older adults through communication technologies in Malaysia.