Employee Mood, Cognitive Thinking, and Workplace Achievement: Investigating Mobility Service System

Abstract

The rapid growth of digital technologies has significantly influenced organizational practices, particularly in how services are delivered and employees interact with technological systems. Drawing on the Theory of Planned Behavior and Signaling Theory, this study examines the impact of employee mood, cognitive thinking, and workplace achievement on job outcomes and the intention to adopt a mobility service system (MSS) within Australian mobility organizations. A cross-sectional survey was conducted with a sample of 480 employees across multiple mobility service firms in the Australia. Findings reveal that cognitive thinking, positive mood, and workplace achievement operationalized through enriched job levels, pay incentives, and social support exert a significant positive influence on job outcomes, including performance, creativity, and Organizational Citizenship Behavior (OCB). Moreover, job outcomes were found to substantially impact employees’ intention to use MSS. This research contributes to the intersection of behavioral science and digital innovation by demonstrating how internal psychological and contextual factors shape technology-related behaviors in the workplace. The study offers valuable implications for policy design, organizational development, and future research focused on employee readiness and digital transformation strategies.