Journal of Digitovation and information system

Exploring the Impact of Dynamic Capabilities: Organizational Learning Mediation between Technical and Administrative Innovation

Fouzia Akram — Mon, 12 May 2025 00:00:00 +0000

The manufacturing sector encompasses a diverse array of outputs, including computers, automobiles, medical equipment, electronic devices, chemical tools, and telecommunications systems. This study investigates how pioneering orientation influences both administrative and technical innovation, with organizational learning serving as a mediating variable and dynamic capabilities operating as a moderator. Grounded in the Resource-Based View (RBV) and Social Exchange Theory (SET), data were collected from 344 middle managers employed in manufacturing firms in Saudi Arabia. The results demonstrate that organizational learning significantly mediates the relationship between pioneering orientation and both forms of innovation. Moreover, dynamic capabilities moderate the link between pioneering orientation and organizational learning. These findings offer theoretical contributions to innovation literature and provide actionable insights for manufacturing firms, organizational leaders, and policymakers aiming to enhance innovation through strategic learning processes and capability development.

Content Creators Role in Artificial Intelligence Integrated Social media platforms and Creative Performance

Hilal Jan — Wed, 21 May 2025 00:00:00 +0000

The study examines the relationship between playfulness, personal innovativeness, and flow experience in shaping the creative use of Artificial Intelligence integrated social media platforms, ultimately influencing creative performance. Additionally, the moderating role of Generations X, Y, and Z in these relationships is explored. Grounded in the Theory of Reasoned Action and Media Richness Theory, this research focuses on users of major social media platforms Facebook, TikTok, and Instagram. Utilizing a cross-sectional online survey of 480 respondents, the findings confirm that playfulness, personal innovativeness, and flow experience have a positive impact on the creative use of social media platforms, which in turn enhances creative performance. Moreover, the results validate the moderating influence of generational differences in this framework. The study makes theoretical contributions by integrating key constructs into a unified model, while also providing practical insights for social media developers, digital strategists, and policymakers. Several key policy recommendations and directions for future research are also discussed.

Integrated Cyber Resilience in Banking: Examining the Role of Technology, Human Expertise, and Regulation

Khawla Elkhoundafi — Wed, 04 Jun 2025 00:00:00 +0000

This research explores the integration of technological safeguards, regulatory frameworks, and employee-based practices to enhance cyber resilience within a large French banking institution. Drawing on qualitative insights from structured interviews with professionals involved in cyber resilience projects, the analysis identifies key operational strategies implemented to prepare for, respond to, and recover from cyber incidents. A thematic evaluation reveals the coordination of secure infrastructure systems, encrypted recovery procedures, and structured human intervention mechanisms supported by periodic training and simulation exercises. The findings also highlight how compliance with evolving regulatory requirements such as the Digital Operational Resilience Act (DORA) shapes organizational preparedness and communication protocols. Despite the institution’s progress in implementing proactive frameworks, challenges remain in managing activity prioritization, anticipating attack forms, and maintaining clarity in interdepartmental responsibilities. The study contributes to resilience theory in cyber governance by underscoring the value of integrated frameworks that include technical, human, and regulatory perspectives. The analysis is grounded in a single institutional context and the implications offer practical relevance for financial institutions seeking to align operational continuity with adaptive cyber preparedness. Future research should expand on these findings through comparative analysis across institutional contexts and include quantitative evaluation of incident response outcomes.

Digital Emotional Intelligence in Psychiatric Consultation: A Conceptual Inquiry

Milan Alyss Benjamin — Mon, 02 Jun 2025 00:00:00 +0000

The paper conceptualizes Digital Emotional Intelligence (DEI) as a framework for understanding how empathy operates within technology-mediated psychiatric consultations. It integrates perspectives from communication theory, digital ethics, and cognitive psychology to explain how emotional perception and responsiveness are influenced by digital interfaces. The conceptual synthesis identifies three interlinked components instead of it perceptual sensitivity, interactive adaptability, and reflective responsiveness instead of it that define empathic competence in virtual psychiatric practice. These dimensions describe how clinicians interpret emotional cues, adjust communicative behavior, and maintain authenticity in digital environments. The discussion introduces the idea of hybrid empathy, a form of engagement where clinicians align emotional awareness with technological interpretation to preserve ethical and relational integrity. The paper emphasizes the need for digital empathy training in psychiatric education and proposes guidelines for ethical integration of AI-assisted emotional tools. The framework contributes to theoretical discussions by redefining empathy as a reflexive, adaptive, and context-dependent construct while offering practical guidance for developing emotionally intelligent and ethically grounded telepsychiatric care. Future research is encouraged to validate the framework empirically and explore its application across diverse cultural and clinical settings.

Value of Co-creation and AI Services: Role of Perceived Anthropomorphism

Nishwa Iqbal — Tue, 24 Jun 2025 00:00:00 +0000

This study investigates the influence of AI services on perceived anthropomorphism in relation to value co-creation and the intention to adopt AI. It develops and validates a conceptual model by examining the mediating role of customer ability readiness and the moderating effect of trust in artificial intelligence. A total of 420 valid responses were collected through a cross-sectional online survey distributed to customers employed in the FMCG sector in Pakistan. The data were analysed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess both direct and interaction effects. The results demonstrate that perceived anthropomorphism has a significant positive effect on customer ability readiness. Furthermore, customer ability readiness mediates the relationship between perceived anthropomorphism and both value co-creation and intention to adopt AI. The findings also confirm that trust in artificial intelligence significantly moderates the effect of customer ability readiness on value co-creation and AI adoption intentions. The study was limited by its reliance on cross-sectional survey data and a geographically specific sample. Future research may employ qualitative methods, larger datasets, or mixed-method approaches to improve generalisability and uncover additional aspects of customer readiness, such as motivation and role clarity. This research extends media richness theory by illustrating how anthropomorphic cues in AI services influence customer cognition, emotional response, and behavioral engagement through enriched communication. The proposed framework deepens the understanding of consumer readiness in AI-driven environments. The study offers actionable insights for practitioners on designing anthropomorphic AI interfaces and strengthening customer trust to enhance engagement and AI adoption. A validated measurement scale for AI services is also provided to support future strategic applications. This research is among the first to integrate perceived anthropomorphism, ability readiness, trust in AI, value co-creation, and adoption intention into a unified model. It contributes to both AI service research and customer engagement literature by offering new empirical and theoretical perspectives.