MAZINGUE, C. Perceived Challenges and Benefits of AI Implementation in Customer Relationship Management Systems. Journal of Digitovation and information system, [S. l.], v. 3, n. 1, p. 72 –, 2023. DOI: 10.54433/JDIIS.2023100023. Disponível em: https://jdiis.de/index.php/jdiis/article/view/71. Acesso em: 25 may. 2024.